Since I work a lot with management teams, both C-levels and middle management I thought I share what we are discussing at the moment. It might help you with your own crisis teams.
The team has two different tasks
Taking strategic decisions for the future
Manage the current and operational situation
1. Taking strategic decisions,
be conscious about your starting points for your decisions.
Financial
Humanitarian
Sustainable
Contributory
Build scenarios
Good
Average
Bad
As you do that, take in the following and update the different scenarios regularly.
Use various perspectives
Owners
Coworkers
Customers/clients
Society
Collaborators
Risk analysis
Use real facts
Credible media
McKinsey, Harvard Business Review, TED
Interview customers
Challenge selected truths
2. Manage the current and operational situation
Facilitate important operational decisions
Decide what you can delegate
Provide a framework for decision making
Find smart ways to share information
Encourage to dare making decisions
Decide what you can delegate
Not all decisions must be taken at the top level. What can be delegated and to whom?
Framework for decision making
Always start from your vision
Describe your overall strategy for the near future
Communicate what is the most important thing to focus on at the present
Share the strategy for your decision making
Find smart ways to share information
Make sure everyone has access to the same information
Use simple digital channels
Have one person who coordinates the information and the timeline so you handle the most recent information
Set criteria for how the information should be formatted ex amount of words
Encourage visual information
Dare take decisions!
If you don't, it is also a decision, maybe the worst one.
Stay smart and take care!